Measuring Departmental Operational Performance at Company “XYZ”
Abstract
Performance measurement is an important part of an organization to determine the performance that has been achieved. Organizational performance achievements can be determined by comparing actual performance with performance plans. The results of performance measurements provide information to management in making decisions on subsequent program plans at the organizational or company performance level, work unit level and individual worker level. PT. XYZ is a manufacturing company that meets national needs. This research examines performance measurement in the PCX00 department which has 3 areas, namely Detail Part Manufacturing (DM), Component Assembly (CA), Final Assembly & Delivery Center (FD). The analysis stages begin with measuring performance, making fishbone diagrams, root cause analysis and then preparing improvement proposals. Level of performance measurement at the work unit level. The performance measurements that are considered are on time work orders and load plan performance from all fields with data collected in the fourth quarter of 2022 and the first and second quarters of 2023. The results of the analysis show that all load plan and on time delivery targets in the DM, CA and FD fields have not yet been achieved. achieved. By using fishbone diagrams and Pareto diagrams, PCX00 department performance can be improved.
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