Service Quality Strategy On Tourist Satisfaction : The Case of Gili Iyang
Abstract
Full Text:
PDFReferences
Abdulla, S., Gamal S. A. Khalifa, Abuelhassan E. Abuelhassan, & Ghosh, A. (2019). Antecedents of Dubai Revisit Intention: The Role of Destination Service Quality and Tourist Satisfaction. Restaurant Business, 118(10), 307– 316. https://doi.org/10.26643/rb.v118i10.9326
Anekawati, A., Wibisono, A., & Annisa, S. (2021). Kadar Oksigen Terbaik Sebagai Daya Tarik Wisata Kesehatan Pada Pulau Gili Iyang. Performance: Jurnal Bisnis & Akuntansi, 11(1), 63–74. https://doi.org/10.24929/feb.v11i1.1317
Arman, A., & Nugraha, N. (2020). Perancangan Strategi Pemasaran Produk Tas Kulit di Kota Bandung dengan Menggunakan Metode Importance Performance Analysis (IPA) dan Strengths, Opportunities, Aspirations, Results (SOAR). Prosiding Teknik Industri, 6, 71–79. http://103.78.195.33/handle/123456789/27643
Asmelash, A. G., & Kumar, S. (2019). The structural relationship between tourist satisfaction and sustainable heritage tourism development in Tigrai, Ethiopia. Heliyon, 5(3), e01335. https://doi.org/10.1016/j.heliyon.2019.e01335
Austin, T. (2021). Pengaruh Tangible, Reliability, Responsiveness, Assurance, Dan Empathy Terhadap Kepuasan Masyarakat Pengguna Layanan Paten Masa New Normal Di Kecamatan Sako. Jurnal Pemerintahan Dan Politik, 6(1), 22– 27. https://doi.org/10.36982/jpg.v6i1.1315
Badan Pusat Statistik Indonesia. (2019). Statistik Objek Daya Tarik Wisata, ISSN : 2745-6676, Katalog/Catalog : 8401017.
Badan Pusat Statistik Kabupaten Sumenep. (2021). Kecamatan Dungkek dalam Angka, Katalog BPS : 1102001.3529190.
Badan Pusat Statistik Kabupaten Sumenep. (2021). Statistik Daerah Kabupaten Sumenep, Katalog BPS : 1101002.7106.
Badan Pusat Statistik Kabupaten Sumenep. (2022). Kabupaten Sumenep dalam Angka, ISSN: 0215.6199, Katalog /Catalog: 1102001.3529.
Badan Pusat Statistik Indonesia. (2020). Statistik Wisatawan Nusantara, Katalog / Catalog: 8401009.
Bahar, A. M., Maizaldi, M., Putera, N., Widiestuty, R., Chaniago, S., & Eliza, Y.(2020). The Effect of Tourism Facilities, Service Quality and Promotion of Tourist Satisfaction in South Pesisir District. J-MAS (Jurnal Manajemen Dan Sains), 5(1), 5. https://doi.org/10.33087/jmas.v5i1.141
Basalamah, J., Haerdiansyah Syahnur, M., Ashoer, M., & Faisal Bahari, A. (2020). IJJM Ilomata International Journal of Management Consumer Behavior in Online Transportation Services: A Systematic review of Business Strategies. Ilomata International Journal of Management, 1(3), 134–144. https://www.ilomata.org/index.php/ijjm
Bhuiyan, A. H., & Darda, A. (2021). Measurement of tourists’ satisfaction in lake kenyir of malaysia. Journal of Tourism and Development, 2021(35), 227–242.
Boonlertvanich, K. (2019). Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status. International Journal of Bank Marketing, 37(1), 278–302. https://doi.org/10.1108/IJBM-02-2018-0021
Cherapanukorn, V., & Sugunnasil, P. (2022). Tourist Attraction Satisfaction Factors from Online Reviews. A Case Study of Tourist Attractions in Thailand. Journal of Environmental Management and Tourism, 13(2), 379–390. https://doi.org/10.14505/jemt.v13.2(58).08
Fitri Anggreani, T. (2021). Faktor-Faktor yang Mempengaruhi Swot: Strategi Pengembangan Sdm, Strategi Bisnis, Dan Strategi Msdm (Suatu Kajian Studi Literatur Manajemen Sumberdaya Manusia). Jurnal Ekonomi Manajemen Sistem Informasi, 2(5), 619–629. https://doi.org/10.31933/jemsi.v2i5.588
Fregidou-Malama, M., Chowdhury, E. H., & Hyder, A. S. (2023). International marketing strategy of emerging market firms: the case of Bangladesh. Journal of Asia Business Studies, 17(4), 804–823. https://doi.org/10.1108/JABS-12- 2021-0504
Hasanah, L., & Resdiana, E. (2021). Gambaran Implementasi Sanitasi lingkungan pada Masyarakat (Studi pada masyarakat di Desa Banra’as Pulau Gili Iyang) Tahun 2020. Buletin Keslingmas, 40(1), 18–21. https://doi.org/10.31983/keslingmas.v40i1.6766
‘Hijrah, L., & Derama, T. (2022). Marketing Strategy Analysis Using Soar Method on Confetti Project. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(2), 15168–15174.’
Jayasinghe, J. A. P. . (2021). Impact of Service Quality Dimensions on Tourist Satisfaction ( Case Study on Passikuda Hotels). International Journal of Advance Research and Innovative Ideas in Education, 7(1), 520–534.
Kurniawan, N. A., & Febrianti, A. (2022) Usulan Peningkatan Kualitas Pelayanan Trans Shuttle Menggunakan Metode Importance Performance Analysis ( IPA). Diseminasi FTI, 1–10.
Kusumawati, E. (2022). Strategi Pengembangan Sumber Daya Manusia di Taman Kanak-Kanak. Edunity : Kajian Ilmu Sosial Dan Pendidikan, 1(04), 207–222. https://doi.org/10.57096/edunity.v1i04.25
Li, F., Larimo, J., & Leonidou, L. C. (2021). Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51–70. https://doi.org/10.1007/s11747-020-00733-3
Mansyur, A. R. (2021). Jurnal Public Corner Fisip Universitas Wiraraja. Issn, 16, 38–48.
Marques, C., Vinhas da Silva, R., & Antova, S. (2021). Image, satisfaction, destination and product post-visit behaviours: How do they relate in emerging destinations? Tourism Management, 85(January), 104293. https://doi.org/10.1016/j.tourman.2021.104293
McLoughlin, E., Hanrahan, J., & Duddy, A. M. (2020). Application of the European tourism indicator system (ETIS) for sustainable destination management. Lessons from County Clare, Ireland. International Journal of Culture, Tourism, and Hospitality Research, 14(2), 273–294. https://doi.org/10.1108/IJCTHR-12-2019-0230
Meilia, Y., & Safrida, S. (2022). Strategi Pengembangan Sumber Daya Aparatur pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Nagan Raya. Journal of Education, Humaniora and Social Sciences (JEHSS), 4(4), 2191–2200. https://doi.org/10.34007/jehss.v4i4.1029
Musleh, M. (2023). Tata Kelola Wisata Pulau Gili Iyang: Perspektif Community Based Tourism. Journal of Contemporary Public Administration (JCPA), 3(1), 42–50. https://doi.org/10.22225/jcpa.3.1.2023.42-50
Mustaeva, G., Kurbanova, M., & Mamajanova, G. (2022). Uzbek Scholar Journal. Uzbek Scholar Journal, 09(1995), 73–78.
Nevelyn, J., & Aruan, D. T. H. (2020). “Toilet Matters”: Qualitative Study About the Importance of Toilet in Decision Making in The Context of Nature-Based Tourism. 160(Icbmr), 211–217.
Nita, M., Setiawan, D., Susanto, B. F., & Indragiri, U. I. (2023). Analysis Of Service Quality on Customer Satisfaction At Wiwis Tembilahan. 1(1), 12–20. https://doi.org/10.11591/jumpe.v99i1.paperID
Orgaz-Agüera, F., & Moral-Cuadra, S. (2020). The Relevance of the Souvenirs, Food, Experiences and Facilities of a Bordered Destination on the Key Relationship of Perceived Value, Attitudes and Satisfaction. Journal of Borderlands Studies, 37(3), 1–20. https://doi.org/10.1080/08865655.2020.1792799
Parasakul, L. (2022). ด ้ วยว ้˚ ธ ้ การว ้˚ เคราะห ้ Importance - Performance Analysis การว ้˚ จ ย. 1–19.
Perepechko, L. N., Sharina, I. A., & Rakhmanova, A. R. (2017). Intellectual Property Protection in Field of Information Technology (Issue July). https://doi.org/10.2991/ttiess-17.2017.85
Priadaniswari, R., Meidiana, C., & Hariyani, S. (2021). The Recreation Value of Giliyang Island, Sumenep Regency: Application of the Travel Cost Method. Management, 6(1), 166–171. https://ijisrt.com/assets/upload/files/IJISRT21JAN093.pdf
Rahmawati, E. Y., Ismanto, B., & Sitorus, D. S. (2020). Analisis Pengaruh Ekspor dan Kurs Terhadap Cadangan Devisa Indonesia Tahun 1990-2019. Jurnal Ecodunamika, 3(2), 1–12
Rahmiati, F., Othman, N. A., Bakri, M. H., Ismail, Y., & Amin, G. (2020). Tourism Service Quality and Tourism Product Availability on the Loyalty of International Tourists. Journal of Asian Finance, Economics and Business, 7(12), 959–968. https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.959
Resdiana, E., Alfiyah, N. I., & Hasanah, L. (2021). Pembangunan Daerah Dalam Pengembangan Wisata Desa Banraas Pulau Gili Iyang Madura Melalui Kelompok Sadar Wisata. AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik, 6(1), 25. https://doi.org/10.31602/as.v6i1.4237
Sugiyono. 2015. Metode Penelitian Kombinasi (Mixed Methods). Bandung: CV. Alfabeta. Hal: 12, 167-168, 171, 198-199, 249-250 & 331
Sugiyono (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alphabet.
Salmi, S. K., & Falahati, F. (2020). Identification and Analysis of the Effective Drivers on the Attraction of Tourists to Iran ’ s Natural Historical Gardens Case Study : Cheshmeh Belqis Historical Garden of Choram City. 7(3).
Setiono, B. A., & Hidayat, S. (2022). Influence of Service Quality with the Dimensions of Reliability, Responsiveness, Assurance, Empathy and Tangibles on Customer Satisfaction. International Journal of Economics, Business and Management Research, 06(09), 330–341. https://doi.org/10.51505/ijebmr.2022.6924
Shamsu, H. A. Bin, Sin, K. Y., & Sim, C. L. (2022). The impact of mobile telecommunication service quality on tourists’ destination satisfaction in Sarawak. Journal of Tourism and Development, 39, 27–40. https://doi.org/10.34624/rtd.v39i0.30333
Simpson, G. D., Patroni, J., Teo, A. C. K., Chan, J. K. L., & Newsome, D. (2020). Importance-performance analysis to inform visitor management at marine wildlife tourism destinations. Journal of Tourism Futures, 6(2), 165–180. https://doi.org/10.1108/JTF-11-2018-0067
Surahman, I. G. N., Yasa, P. N. S., & Wahyuni, N. M. (2020). The Effect of Service Quality on Customer Loyalty Mediated by Customer Satisfaction in Tourism Villages in Badung Regency. Jurnal Ekonomi & Bisnis JAGADITHA, 7(1), 46– 52. https://doi.org/10.22225/jj.7.1.1626.46-52
Sutanto, S. (2023). Public Health Center Patient Satisfaction: The Role of Empathy, Reliability, Responsiveness, Assurance, and Tangibles. https://doi.org/10.4108/eai.29-10-2022.2334031
Takahashi, A. R. W., & Araujo, L. (2020). Case study research: opening up research opportunities. RAUSP Management Journal, 55(1), 100–111. https://doi.org/10.1108/RAUSP-05-2019-0109
Thi, K. C. N., Huy, T. Le, Van, C. H., & Tuan, P. C. (2020). The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam. International Journal of Data and Network Science, 4(2), 179–186. https://doi.org/10.5267/j.ijdns.2020.1.003
Tien, N. H., Anh, D. B. H., Dung, H. T., On, P. Van, Anh, V. T., Dat, N. Van, & Tam, B. Q. (2021). Factors impacting customer satisfaction at Vietcombank in Vietnam. Himalayan Journal Economics and Business Management, 2(4), 44–51. https://doi.org/10.47310/Hjebm.2021.v02i04.006
Tsani, M. K., Harianto, S. P., Santoso, T., Masruri, N. W., & Winarno, G. D. (2021). Penilaian Wisatawan Terhadap Komponen Destinasi Wisata: Atraksi, Amenitas, Aksesibilitas dan Pelayanan Tambahan Pada Objek Wisata Kebun Raya Liwa. Jurnal Ilmu Kehutanan, 15(1), 13–27. https://doi.org/10.22146/jik.v15i1.1515
Uslu, A., & Eren, R. (2020). Critical review of service quality scales with a focus on customer satisfaction and loyalty in restaurants. Deturope, 12(1), 64–84. https://doi.org/10.32725/det.2020.004
Utama, S. J., Wirawan, R., & Arieffiani, D. (2023). Analisis Community Based Tourism dalam Pengembangan Wisata Pulau Gili Iyang di Kecamatan Dungkek Kabupaten. 2(1), 32–44.
Waluyo, M., & Waluyo, M. R. (2020). The Influence Model of Reliability, Assurance, Tangibles, Empathy, Responsive-ness on Customer Satisfaction and Highway Users Loyalty. 2020, 243–247. https://doi.org/10.11594/nstp.2020.0539
Wantara, P., & Tambrin, M. (2020). The Influence of Service Quality, Satisfaction, on Behavioral Intention: A Study on the Tourism Destination of Gili Iyang Island, Sumenep, Indonesia. International Tourism and Hospitality Journal, 3(2), 1–12. https://doi.org/10.37227/ithj-2020-02-19
Zainuri, M. A., Faizin, A., & Salamet. (2018). Revitalisasi Kawasan Pulau Giliyang sebagai Destinasi Wisata Kesehatan di Kabupaten Sumenep. Jurnal Dedikasi, 15(1), 70–80.
Refbacks
- There are currently no refbacks.
____________________________________________________________________________________
Departement of Management ECONOMY AND BUSINESS FACULTY - UNIVERSITAS TRUNOJOYO MADURA
Jl. Raya Telang PO BOX 2 Kamal - Bangkalan, 69162 - Jawa Timur