UTAUT2 ADOPTION: TOP UP EWALLET THROUGH BSI MOBILE IN SURAKARTA CITY

Vivin Puji Anggraini, Yulfan Arif Nurohman

Abstract


Currently, in the era of Society 5.0, the government encourages the use of technology in various parts of Indonesian society, including the financial sector. One of the developments in financial institutions today is the existence of a sharia-based banking system. The purpose of this study was to determine how behavioural intention is influenced by performance expectations, effort expectations, social influence, facility conditions, and price, and how behavioural intention affects usage behaviour. The population of this study is Muslim people in Surakarta City who use BSI Mobile to top up shoppay. The sampling technique used is non-probability sampling and the type of sampling is purposive sampling. Data analysis using Smart PLS. The test results show that all variables have a positive effect except Effort Expectancy on Behavioural Intention and Usage Behavior. Keywords : E-Wallet, BSI Mobile, UTAUT2

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References


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DOI: https://doi.org/10.21107/aciel.v3i1.562

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