Emotional Exhaustion on Lecturers in the VUCA Era: The Influence of Job-Competencies Compatibility, Leaders' Support, and Workplace Friendship.

Shofia Amin, Amirul Mukminin, Fitriaty Fitriaty, Mar Atun Sa’adah, Muthia Shahnaz

Abstract


The digital revolution has changed many aspects of higher education since the era of Society 5.0 and post-COVID-19. The changes have led to a paradigm shift in higher education, including curriculum changes, contemporary learning methods, and demands for achieving key performance indicators. The rapid changes without rapid competencies enhancement and preparation could make some lecturers emotionally exhausted. Thus, this study examined several factors influencing emotional exhaustion, including job and competency compatibility, lecturers' development supports, and workplace friendship. This study used a quantitative method by distributing online questionnaires to 180 university lecturers. The data were analyzed by SEM-SmartPLS software. The results showed that job and competency compatibility and lecturers' development supports have an insignificant negative effect on lecturers' emotional exhaustion. Meanwhile, workplace friendship has a positive but insignificant effect on lecturers' emotional exhaustion. This study also provides recommendations for future research.

Full Text:

PDF

References


Ali, M. D., & Haseeb, M. A. (2020). Emotional Exhaustion : A Mediator between Work-overload and Job Performance among the University Faculty. 18(1), 66–69.

Amin, S., & Raudhoh, S. (2021). the Role of Readiness of Work-Home Resources and Work Motivation in Minimizing Work-Family Conflict in the Covid-19 Pandemic Era. Jurnal Aplikasi Manajemen, 19(4), 738–750. https://doi.org/10.21776/ub.jam.2021.019.04.04

Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056

Becker, E. S., Goetz, T., Morger, V. & Ranellucci, J. (2014). The Importance of Teachers’ Emotions and Instructional Behavior for Their Students’ Emotion: An Experience Sampling Analysis. Teaching and Teacher Education, 43, 15-26. Doi: https://doi.org/10.1016/j.tate.2014.05.002

Chen, H., Richard, O. C., Dorian Boncoeur, O., & Ford, D. L. (2020). Work engagement, emotional exhaustion, and counterproductive work behavior. Journal of Business Research, 114(March), 30–41. https://doi.org/10.1016/j.jbusres.2020.03.025

Cubucku, F. (2012). The Significance of Teacher Academic Emotions. Procedia – Social and Behavioral Sciences, 70, 649-653. Doi: https://doi.org/10.1016/j.sbspro.2013.01.105

Donker, MH., Erisman, MC., van Gog, T., & Mainhard, T. (2020) Teachers’ Emotional Exhaustion: Associations With Their Typical Use of and Implicit Attitudes Toward Emotion Regulation Strategies. Front. Psychol. 11:867. doi: 10.3389/fpsyg.2020.00867

Fardous, N., & Afzal, T. (2022). Contribution of emotional exhaustion towards depersonalization among teachers. Journal of Positive School Psychology, 6(8), 5265-5274.

Grayson, J., & Alvarez, K. (2008). School climate factors relating to teacher burnout: A mediator model. Teaching and Teacher Education. 24. 1349-1363. 10.1016/j.tate.2007.06.005.

Grobelna, A. (2021). Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing and Management, 30(4), 395–418. https://doi.org/10.1080/19368623.2021.1841704

Han, J., Yin, H., Wang, J., & Zhang, J. (2020). Job demands and resources as antecedents of university teachers’ exhaustion, engagement and job satisfaction. Educational Psychology, 40(3), 318–335. https://doi.org/10.1080/01443410.2019.1674249

Han, M., Hu, E., Zhao, J., & Shan, H. (2023) High performance work systems and employee performance: the roles of employee well-being and workplace friendship. Human Resource Development International. DOI: 10.1080/13678868.2023.2268488

Hogekamp, Z., Blomster, Johanna., Calin, Claudia., Cetincelik, M., Haastrup, L., Van den Berg, Y. (2016). Examining the Importance of the Teachers’ Emotional Support for Students’ Social Inclusion using the One-With-Many Design. Frontiers in Psychology. 7. 10.3389/fpsyg.2016.01014.

Kemendikbud. (2021). Menyiapkan Pendidik Profesional di Era Society 5.0. In Directorat Jenderal PAUD, Dikdas dan Dikmen Kementerian Pendidikan, Kebudayaan, Riset dan Teknologi (pp. 1–2). http://ditpsd.kemdikbud.go.id/artikel/detail/menyiapkan-pendidik-profesional-di-era-society-50

Klusmann, U., Aldrup, K., Roloff-Bruchmann, J., Carstensen, B., Wartenberg, G., Hansen, J., & Hanewinkel, R. (2023) Teachers’ emotional exhaustion during the COVID-19 pandemic: Levels, changes, and relations to pandemic-specific demands. Teaching and Teacher Education, 121.

Konkel, M., & Heffernan, M.(2021).How job insecurity affects emotional exhaustion? A study of job insecurity rumination and psychological capital during COVID-19. The Irish Journal of Management,40(2) 86-99. https://doi.org/10.2478/ijm-2021-0009

Kovalkova, T., & Malkova, T. (2021). Burnout Syndrome: A Study among Lecturers. 10.2991/aebmr.k.210320.013.

Lebrón, M., Tabak, F., Shkoler, O., & Rabenu, E. (2018). Counterproductive Work Behaviors toward Organization and Leader-Member Exchange: The Mediating Roles of Emotional Exhaustion and Work Engagement. Organization Management Journal, 15(4), 159–173. https://doi.org/10.1080/15416518.2018.1528857

Lee, H., An, S., Lim, G., Sohn, Y. (2021). Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea. International Journal of Environmental Research and Public Health, 18(20):10862. https://doi.org/10.3390/ijerph182010862

Liu, B., Zhang, Z., & Lu, Q. (2021). Influence of Leader Mindfulness on the Emotional Exhaustion of University Teachers: Resources Crossover Effect. Frontiers in Psychology, 12.

Maslach, C. (2003). Job Burnout: New Directions in Research and Intervention. Current Directions in Psychological Science, 12, 189-192. http://dx.doi.org/10.1111/1467-8721.01258

Oppenauer, V., & Van De Voorde, K. (2018). Exploring the relationships between high involvement work system practices, work demands and emotional exhaustion: a multi-level study. International Journal of Human Resource Management, 29(2), 311–337. https://doi.org/10.1080/09585192.2016.1146321

Risdianto, E. (2019). Analisis Pendidikan Indonesia di Era Revolusi Industri 4.0. Research Gate, April(January), 1–16.

Schoeps, K., Tamarit, A., Barrera, U., & Barron, R. (2019). Effects of emotional skills training to prevent burnout syndrome in school teachers. Elsevier.

Singh, V., & Srivastava, U. (2020). Role of Workplace Friendship in Mental Health of Hospitality Employees. Psychology & Behavioral Science Intentional Journal, 15(4): 555916. DOI:10.19090/PBSIJ.2019.10.555916.

Wea, D., Werang, B. R., Asmaningrum, H. P. & Irianto, O. (2020). Teachers’ Working Conditions and Job Performance in the Elementary Schools of Indonesia: A Survey from Southern Papua. The International Journal of Educational Organization and Leadership, 27(1), 37-46. Doi: https://doi.org/ 10.18848/23291656- /CGP/v27i01/37-46

Werang, B. R., Leba, S. M. R., Agung, A. A. G., Wullur, M. M., Yunarti, B. S., & Asaloei, S. I., (2021). Indonesian teachers’ emotional exhaustion and commitment to teaching: A correlational study. Cypriot Journal of Educational Science. 16(2), 522-531. https://doi.org/10.18844/cjes.v16i2.5631

Werang, B. R. (2018). The Effect of Workload, Individual Characteristics, and School Climate on Teachers’ Emotional Exhaustion in Elementary Schools of Papua. Cakrawala Pendidikan, 37(3), 457-469. Doi: 10.21831/cp.v38i3.


Refbacks

  • There are currently no refbacks.


____________________________________________________________________________________

Departement of Management ECONOMY AND BUSINESS FACULTY - UNIVERSITAS TRUNOJOYO MADURA

Jl. Raya Telang PO BOX 2 Kamal - Bangkalan, 69162 - Jawa Timur